Contact the promo desk

This page is for the editorial promo desk behind Melabet. If you want to flag a mistake in our explanation of a free-spin wave, propose an angle for a future guide or ask why we described an accumulator boost a certain way, this is the right place. If the question is about your account, a stuck withdrawal or a credited free spin that did not appear, the door to open is Melabet’s own live chat.

Editorial feedback we can answer

Corrections first. If our page on a particular promo mechanic is unclear, or if it cites a wagering rule that the operator has since changed, tell us and we will revisit. Topic suggestions — a specific casino provider, a matchweek boost mechanic, a promo rotation you find confusing — are welcome, especially when the reasoning is tied to Ethiopian context.

Reports about tone matter as much as factual corrections. If we describe "free" spins in a way that hides the wagering cost, or frame accumulator boosts as a shortcut to profit, let us know. Those reports jump the queue.

Topics only Melabet can answer

Account, payment and promo-crediting problems live exclusively with the operator: deposits, withdrawals, KYC, bonus wagering progress, bet settlement disputes, account limits, self-exclusion and closure. We have no visibility into any of them.

How to reach us

Email only — address in the page footer ([email protected]). Tag the subject line: article, report, responsible gambling, press, privacy. Paste the URL of the page you mention. Replies come within two working days.

The footer line "Operator support chat" is the operator chat — the right destination for account matters.

Time zone, language, style

The desk works on East Africa Time, replies in English and reads every email personally. We ask for a single thread per topic, one question per thread where possible, and reasonable patience for a response.

Press + data requests

Tag press enquiries with press and privacy requests with privacy. See our privacy policy for the detailed process on data access, correction or deletion.